This isn’t your usual good customer service type article, where the author gives you a bunch of examples then ends it with an obvious statement. No, this is simply to talk about good customer service that I received from the Hak5 staff. I won’t bore you with what a Wifi Pineapple is – you can read all about them over on Troy Hunt’s site, as he’s extensively discussed them and their uses.
Image credit to hak5.com
Anyway, I wanted one of these for a while but I could never really justify it in previous roles. I don’t really do security related work, but like most IT folks, I tend to love gadgets. An opportunity popped up when Dan Weis, a former colleague of mine, wanted to get one but was unsure about the shipping. So I jumped in and ordered a Wifi Pineapple Standard Mark V with his order. A week goes by and I receive the devices – I’m all excited, I wanna tear it open and start playing. I have two units to pick from, I make my selection and get into it – set it all up, update the firmware and installed a bunch of infusions (plugins, really) and we’re ready to rock and roll. I go to use Karma and nothing, it didn’t work – I’ve picked the broken one.
A good question! I’m going to make the assumption that you know what a MAC address is. If you don’t, I’ve linked the Wikipedia article which should give you a solid understanding of the concept.